The DWP is the biggest government department in the UK. It is in charge of the provision of welfare and pension services, making around £177 billion payments to 20 million individuals every year.
The department’s goal is to deliver outstanding service to its claimants and customers, and a key part of this is the constant change of the manner in which it conveys services to decrease expenses and increment efficiencies. It went to UiPath RPA to deliver the efficiency picks up it required.
In 2017, the department created the ‘Intelligent Automation Garage’ to deploy digital technology to automate routine assignments, increment productivity and improve decision-making. Its first errand was to bring 17 separate RPA projects together and center around four pilots. The pilots initiated in July and were delivered within 12 weeks, accomplishing multi-million pound savings every year as indicated by DWP’s projections.
Transforming Business processes with RPA UIPATH.COM P.2 One automation, the procedure for new pension claims, demonstrated the potential of RPA. The procedure was intensely manual and this had prompted a build-up of more than 30,000 claims. Shaun Williamson, Senior Product Manager at DWP gauges that the department would have expected to utilize a great many individuals and taken a few thousand hours to make up for lost time. Rather, The Garage conveyed 12 UiPath robots handling 2,500 claims per week which cleared the whole excess in about fourteen days.
“Rather than just proving the technology concept, the pilots became business critical as soon as they were delivered. We were able to show that RPA could move from concept to deployment in weeks not the six to nine months that people were used to even with agile projects,” says Williamson.
Speed of sending is vital. Since putting the first automated procedures live, the department presently has 10 automated procedures with the objective of at least 20 by March 2019. The Garage has sent 50 UiPath robots presently giving an adaptability and productivity that the DWP couldn’t have delivered previously.
Shaun Williamson Senior Product Manager Transforming Business Processes with RPA UIPATH.COM P.3 12 weeks from idea to deployment; contrasted with 35-40 for traditional projects 30,000 claims cleared from the excess in about fourteen days by Robots 15:1 return on investment (ROI) from RPA systems — 3 minutes is everything necessary to send a new Robot UiPath robots are worked from simple to-utilize customisable templates so the department can make a new robot in three minutes. With entirely alterable workloads, DWP is presently capable include 20 robots in 10 minutes to meet peak capacity.
“We’re continually looking for applications that can benefit from the technology. We’ve proven that you can move from concept to deployment quickly and that there is little cost or no cost in expanding the number of robots you have available. Our experience suggests the return on investment is around 15:1,” concludes Williamson.