The Nigerian Electricity Regulatory Commission has coordinated that power distribution organizations are to completely automate their commercial system operations in the sector.
NERC said such automation would empower the commission to successfully screen every one of the assets gathered from power clients on behalf of the industry by the Discos, just as improve the client services rendered by the electricity wholesalers.
NERC Chairman/Chief Executive Officer, Prof. James Momoh, uncovered this in Abuja while talking on the sidelines of the introduction of the Integrated Commercial Management Systems venture revealed by Abuja Electricity Distribution Company.
Momoh stated, “We (NERC) are pushing for automation in the sector and we are doing exactly what you’ve seen here in AEDC. We are even closing the loop with what you have seen so that we will be monitoring all the automated information that is given, in terms of money collected from customers, we’ll be aware of it; in terms of faults or diagnosis of challenges that they have treated, we will be in the loop.
“The loop is going to be closed, for an open loop system is where NERC is not present. But NERC is very present because we have recommended this over time. We now know it is being done and is doable and we are going to demand it as a matter of requirement from Discos going forward.”
He included, “There are specifications that we are going to put in place, such as Discos must handle their customers properly, quickly and on time and also resolve issues very fast. This is our time to take advantage of automation in the sector.”
On the InCMS uncovered by the AEDC, the NERC chairman expressed that the initiative would enhance the quality of service in the sector.
Momoh stated, ‘This is a new thing in town and it is the opportunity for us to automate how to handle complaints and provide solutions in time. We are happy as a regulator to see this and I’m sure that very soon all the other 10 Discos will join in making sure an automated system is available that will be able to provide information in terms of metering problems and help overcome excess charges.
“This initiative will increase the quality of service, reduce losses and will bring down the cost of service in terms of the power that you use. It will also provide us with the opportunity for efficient energy usage. I commend Abuja Disco for this initiative.”
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